Privacy Policy

rogtoo is the data controller responsible for your personal information collected through our platform. We determine the purposes and means of processing your personal data and are responsible for ensuring compliance with applicable data protection laws.

If you have questions about how we handle your data or wish to exercise your privacy rights, please contact us using the information provided in the "Contact Us" section at the end of this policy.

We collect various types of information to provide and improve our services. The categories of personal information we collect include:

3.1 Information You Provide Directly

• Account Registration Data: Full legal name, date of birth, email address, phone number, residential address, username, password, and preferred currency (Indonesian Rupiah)
• Identity Verification (KYC) Documents: National identity card (KTP) number and scanned images, proof of address documents, selfie photographs for identity confirmation
• Financial Information: Bank account details, e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal records
• Communication Data: Messages sent to customer support, feedback, survey responses, and correspondence via email, live chat, or WhatsApp
• Marketing Preferences: Your consent to receive promotional communications and preferences for communication channels

3.2 Information Collected Automatically

• Technical Data: IP address, browser type and version, operating system, device type, screen resolution, time zone settings
• Usage Data: Pages visited, games played, betting patterns, session duration, click-through rates, login timestamps
• Location Data: Approximate geographic location derived from IP address to verify that you are accessing our services from Indonesia
• Cookies and Similar Technologies: Data collected via cookies, web beacons, and similar tracking technologies (see Section 9 for details)

3.3 Information from Third Parties

• Payment Processors: Transaction confirmation and verification data from BCA, BRI, BNI, Mandiri, and e-wallet providers
• Game Providers: Gameplay data, game outcomes, and betting history from providers such as Pragmatic Play, Evolution Gaming, Microgaming, and NetEnt
• Fraud Prevention Services: Risk assessment data and fraud detection signals from third-party security providers

We process your personal information for the following purposes, based on various legal grounds including contractual necessity, legal obligations, legitimate interests, and your consent:

4.1 Account Management and Service Delivery

• Creating and maintaining your rogtoo account
• Verifying your identity and age (21+ requirement) through KYC procedures
• Processing deposits and withdrawals to Indonesian bank accounts and e-wallets
• Providing access to games including slots, live casino, sports betting, and togel
• Managing bonuses, promotions, and loyalty rewards
• Maintaining transaction records and account history

4.2 Legal and Regulatory Compliance

• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Preventing underage gambling and enforcing our 21+ age restriction
• Detecting and preventing fraud, money laundering, and other illegal activities
• Responding to legal requests from law enforcement or regulatory authorities
• Maintaining records required by gaming licenses and applicable laws

4.3 Customer Support and Communication

• Responding to your inquiries via live chat, email, WhatsApp, or in-app messaging
• Providing technical support and troubleshooting assistance
• Sending important account notifications, security alerts, and service updates
• Resolving disputes and investigating complaints

4.4 Marketing and Promotions (With Your Consent)

• Sending promotional offers, bonus announcements, and marketing communications
• Personalizing content and recommendations based on your gaming preferences
• Conducting surveys and market research to improve our services
• Inviting you to participate in tournaments and special events

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting customer support. Please note that you will still receive important transactional and account-related communications even if you opt out of marketing.

4.5 Platform Improvement and Analytics

• Analyzing usage patterns to improve website functionality and user experience
• Testing new features and optimizing platform performance
• Conducting data analytics to understand player behavior and preferences
• Developing new games and services tailored to Indonesian players

4.6 Security and Fraud Prevention

• Monitoring for suspicious account activity and fraudulent transactions
• Detecting and preventing bonus abuse and multi-accounting
• Protecting against cyber attacks, unauthorized access, and data breaches
• Maintaining the integrity and security of our platform

4.7 Responsible Gaming

• Implementing self-exclusion and deposit limit features
• Monitoring gameplay patterns to identify potential problem gambling behavior
• Providing access to responsible gaming tools and resources
• Enforcing cooling-off periods and account restrictions when necessary

We do not sell your personal information to third parties. However, we may share your data with certain trusted partners and service providers in the following circumstances:

5.1 Service Providers

• Payment Processors: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Play'n GO, Spribe, and other licensed game developers to deliver gaming content
• Identity Verification Services: Third-party KYC and AML compliance providers to verify your identity
• Cloud Hosting and IT Services: Secure data storage and infrastructure providers
• Customer Support Tools: Live chat and communication platform providers
• Marketing and Analytics Services: Email marketing platforms and analytics tools (only with your consent)

All service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.

5.2 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid legal requests, including:

• Complying with court orders, subpoenas, or other legal processes
• Responding to requests from law enforcement or regulatory authorities
• Protecting our legal rights, property, or safety, or those of our users or the public
• Enforcing our Terms and Conditions or investigating potential violations
• Preventing or investigating suspected fraud, illegal activity, or security threats

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with third parties when you explicitly provide consent, such as when participating in joint promotions with partners or connecting your account to social media platforms.

Protecting your personal information is a top priority at rogtoo. We implement industry-standard technical, administrative, and physical security measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction.

6.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL encryption
• Secure Data Storage: Personal information is stored on secure servers with encryption at rest
• Firewall Protection: Network-level security measures prevent unauthorized access
• Regular Security Audits: Third-party security assessments and penetration testing
• Access Controls: Strict authentication and authorization protocols limit data access to authorized personnel only

6.2 Operational Security Measures

• Employee training on data protection and privacy best practices
• Confidentiality agreements with all staff and service providers
• Regular software updates and security patches
• Incident response procedures for data breaches
• Data minimization practices—we collect only necessary information

6.3 Your Responsibility

While we take extensive measures to protect your data, security is a shared responsibility. You must:

• Keep your password confidential and use a strong, unique password
• Never share your account credentials with others
• Log out of your account when using shared or public devices
• Notify us immediately if you suspect unauthorized access to your account
• Keep your email account secure, as it is used for account recovery

Please note that no method of internet transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, accounting, or reporting requirements.

7.1 Active Account Data

While your account is active, we retain all personal information necessary to provide our services, including account details, transaction history, gameplay records, and communication logs.

7.2 Closed Account Data

After you close your account, we will retain certain information for the following periods:

• Financial Records: Retained for 7 years to comply with tax and financial regulations
• KYC Documents: Retained for 5 years as required by anti-money laundering regulations
• Gameplay History: Retained for 5 years for audit and dispute resolution purposes
• Communication Logs: Retained for 3 years for customer service quality and legal purposes

7.3 Marketing Data

If you opt out of marketing communications, we will retain a record of your opt-out preference indefinitely to ensure we do not contact you again. Your other personal data used for marketing purposes will be deleted or anonymized within 90 days of your opt-out request.

7.4 Data Deletion

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention schedule and applicable laws.

You have certain rights regarding your personal information. The specific rights available to you may depend on the data protection laws applicable in your jurisdiction.

8.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access most of your data directly through your account dashboard. For a comprehensive data export, please contact our support team.

8.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update most account details yourself through your account settings. For changes requiring verification (e.g., name, date of birth), please contact support.

8.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal information under certain circumstances. However, we may be legally required to retain certain data (e.g., financial records, KYC documents) even after you request deletion. We will honor your request to the extent permitted by law.

8.4 Right to Restriction of Processing

You have the right to request that we limit how we use your personal information in certain situations, such as while we verify the accuracy of data or assess your erasure request.

8.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider.

8.6 Right to Object

You have the right to object to processing of your personal data for direct marketing purposes at any time. You can opt out by clicking the unsubscribe link in marketing emails or contacting support.

8.7 Right to Withdraw Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

8.8 How to Exercise Your Rights

To exercise any of these rights, please contact us via:

• Email: [email protected] (plain text)
• Live Chat: Available 24/7 on our website
• In-App: Through your account dashboard

We will respond to your request within 30 days. In some cases, we may need to verify your identity before processing your request to protect your privacy.

rogtoo uses cookies and similar tracking technologies to enhance your user experience, analyze website traffic, and deliver personalized content.

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize your browser and remember your preferences, login status, and other information.

9.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality, including login authentication and security features. These cannot be disabled.
• Performance Cookies: Collect anonymous usage data to help us improve website performance and user experience.
• Functionality Cookies: Remember your preferences such as language, currency, and display settings.
• Marketing Cookies: Used to deliver targeted advertisements and track marketing campaign effectiveness (only with your consent).

9.3 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block cookies from specific websites
• Block all cookies (not recommended)
• Delete all cookies when you close your browser

Please refer to your browser's help documentation for specific instructions.

Our platform integrates with third-party service providers for game content, payment processing, and other functionalities. These third parties have their own privacy policies governing their use of your information.

10.1 Game Providers

Games on rogtoo are provided by licensed third-party developers including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Play'n GO, and others. When you play games, these providers may collect technical and gameplay data. We encourage you to review their privacy policies.

10.2 Payment Processors

When you make deposits or withdrawals, your financial information is processed by Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja). These financial institutions have their own privacy policies and security measures.

10.3 External Links

Our website may contain links to external websites for informational purposes (e.g., responsible gaming resources, game provider sites). We are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party websites you visit.

rogtoo is strictly for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. Our services are not directed at children, and we take active measures to prevent underage access.

11.1 Age Verification

During account registration and KYC verification, we verify that all users meet the minimum age requirement of 21 years through identity document checks.

11.2 Reporting Underage Access

If we discover that we have inadvertently collected information from an individual under 21, we will immediately delete that information and close the account. If you believe a minor has created an account or provided information to rogtoo, please contact us immediately at [email protected] (plain text).

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will notify you by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to the address registered on your account
• Displaying a prominent notice on our platform

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of rogtoo's services after policy changes constitutes acceptance of the updated policy.

If changes significantly affect your rights or how we process your data, we may require your explicit consent to continue using certain features or services.

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us through the following channels:

Data Protection Contact

• Email: [email protected] (plain text, not a clickable link)
• Subject Line: Use "Privacy Inquiry" or "Data Protection Request" for priority handling
• Live Chat: Available 24/7 via the chat icon on our website
• WhatsApp: +62 812-3456-7890 (plain text, not a clickable link)
• In-App Messaging: Access support directly through your account dashboard

Response Time

We strive to respond to all privacy-related inquiries within 30 days. For urgent security concerns, please mark your communication as "Urgent" and we will prioritize your request.

Complaints

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection authority or supervisory body.